Welcome to Zynqoro LLC! These Terms and Conditions (“Terms”) govern your access to and use of the website https://zynqoro.com/ (the “Site”) and any products or services offered by Zynqoro LLC (“we,” “us,” or “our”). By accessing or using our Site and purchasing products from us, you agree to be bound by these Terms and our Privacy Policy. If you do not agree with any part of these Terms, please do not use our Site or services.
1. General Conditions
We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
2. Products and Services
Our products are primarily essential oils and personal care items. We strive to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate. All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time.
Disclaimer for Essential Oils and Health & Beauty Products: The information and products provided on this Site are not intended to diagnose, treat, cure, or prevent any disease. Always consult with a qualified healthcare professional before using any new product, especially if you have a medical condition or are pregnant or nursing. Individual results may vary.
3. Pricing and Payments
All prices for products on our Site are listed in US Dollars ($). We accept Afterpay and Klarna, along with other payment methods that will be clearly displayed at checkout. By providing payment information, you represent and warrant that you are authorized to use the designated payment method. You agree to pay all charges incurred by you or any users of your account at the prices in effect when such charges are incurred.
4. Order Processing and Shipping Policy
- Order Processing Time: We typically process orders within 1-2 business days (Monday-Friday, excluding holidays).
- Shipping Destinations: Zynqoro LLC currently ships only within the United States. We do not offer international shipping at this time.
- Shipping Rates & Times: We offer Standard Shipping at $0 (free shipping) on all orders. Once shipped, standard delivery typically takes 3-7 business days.
- Tracking: Once your order has shipped, you will receive a shipping confirmation email with a tracking number to monitor your package’s progress.
- Delivery Issues: Zynqoro LLC is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Please ensure your shipping address is correct before completing your purchase.
5. Return and Refund Policy
We want you to be completely satisfied with your purchase from Zynqoro LLC.
- Return Window: You may return eligible items within 30 days from the date of delivery.
- Eligibility for Returns: To be eligible for a return, your item must be unused, unopened, in its original packaging, and in the same condition that you received it.
- How to Initiate a Return: To start a return, please contact our customer service team at support@zynqoro.com or call us at 14017734073 during business hours (Monday-Friday 9AM-5PM EST). Please provide your order number and the reason for the return.
- Return Shipping: Zynqoro LLC will provide you with a prepaid return shipping label for eligible returns.
- Restocking Fee: We do not charge any restocking fees for returns.
- Refund Process: Once your return is received and inspected, we will send you an email notification regarding the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of business days. Original shipping fees (if any were charged) are non-refundable.
6. User Accounts
When you create an account with us, you guarantee that you are above the age of 18, and that the information you provide us is accurate, complete, and current at all times. Inaccurate, incomplete, or obsolete information may result in the immediate termination of your account on the Service. You are responsible for maintaining the confidentiality of your account and password. You agree to accept responsibility for all activities that occur under your account or password.
7. Intellectual Property
The Site and its original content, features, and functionality are and will remain the exclusive property of Zynqoro LLC and its licensors. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of Zynqoro LLC.
8. Prohibited Uses
You are prohibited from using the Site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to upload or transmit viruses or any other type of malicious code; (g) to collect or track the personal information of others. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
9. Disclaimer of Warranties; Limitation of Liability
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Zynqoro LLC, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
10. Indemnification
You agree to indemnify, defend and hold harmless Zynqoro LLC and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
11. Privacy Policy
Your submission of personal information through the store is governed by our Privacy Policy. Please review our Privacy Policy, which is accessible via a link on our Site, for more details on how we collect, use, and protect your data.
12. Governing Law
These Terms and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the State of Tennessee, United States, without regard to its conflict of law principles.
13. Dispute Resolution
Any dispute or claim relating in any way to your use of the Site, or to any products or services sold or distributed by Zynqoro LLC through the Site, will be resolved by binding arbitration, rather than in court, except that you may assert claims in small claims court if your claims qualify. The Federal Arbitration Act and federal arbitration law apply to this agreement. There is no judge or jury in arbitration, and court review of an arbitration award is limited. However, an arbitrator can award on an individual basis the same damages and relief as a court (including injunctive and declaratory relief or statutory damages), and must follow the terms of these Conditions of Use as a court would.
14. Changes to Terms and Conditions
You can review the most current version of the Terms and Conditions at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms and Conditions by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms and Conditions constitutes acceptance of those changes.
15. Severability
In the event that any provision of these Terms and Conditions is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
16. Entire Agreement
The failure of us to exercise or enforce any right or provision of these Terms and Conditions shall not constitute a waiver of such right or provision. These Terms and Conditions and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms and Conditions).
17. Contact Information
Questions about the Terms and Conditions should be sent to us at support@zynqoro.com. You can also reach us by phone at 14017734073 during our customer service hours (Monday-Friday 9AM-5PM EST) or by mail at:
Zynqoro LLC 1000 Medical Center Pkwy Murfreesboro, TN 37129 United States