Effective Date: May 24, 2024

Welcome to Zynqoro LLC. We are committed to protecting your privacy and handling your personal information with care and transparency. This Privacy Policy explains how Zynqoro LLC (referred to as “we,” “us,” or “our”) collects, uses, discloses, and protects your information when you visit and make purchases from our website, https://zynqoro.com/ (the “Site”).

By accessing or using our Site, you agree to the terms of this Privacy Policy. Please read it carefully.

1. Information We Collect

We collect various types of information to provide and improve our services to you.

a. Personal Information You Provide to Us: When you make a purchase or attempt to make a purchase through the Site, we collect certain personal information from you. This includes:

  • Contact Information: Your name, billing address, shipping address, email address, and phone number (14017734073).
  • Order Details: Information about the products you purchase.
  • Payment Information: Details required for processing your payment, such as credit/debit card numbers or other payment service details (e.g., Afterpay / Klarna). Please note that payment information is typically processed directly by our secure payment processors (e.g., Afterpay, Klarna), and we do not store full payment card details on our servers.

b. Device and Usage Information (Automatically Collected): When you visit our Site, we automatically collect certain information about your device and how you interact with our Site. This information may include:

  • IP Address: Your Internet Protocol (IP) address.
  • Browser Information: Details about your web browser type, version, and language.
  • Operating System: Your device’s operating system.
  • Referring Pages: The web pages you visited before coming to our Site.
  • Site Activity: Information about how you interact with our Site, such as pages viewed, products viewed, links clicked, and the duration of your visit.
  • Cookies: Small data files placed on your device or computer that often include an anonymous unique identifier. For more information about cookies and how to disable them, see the “Cookies and Tracking Technologies” section below.

2. How We Use Your Information

We use the information we collect for various purposes, including:

  • To Fulfill Your Orders: To process your purchases, ship products to you (Zynqoro LLC, 1000 Medical Center Pkwy, Murfreesboro, TN 37129, US), and manage returns.
  • To Communicate With You: To send you order confirmations, shipping updates, customer service responses, and other transactional messages. You can reach us at support@zynqoro.com.
  • To Improve Our Site and Services: To analyze how customers use our Site, troubleshoot issues, and enhance your shopping experience.
  • For Marketing and Promotional Purposes: To send you marketing communications about new products, special offers, and other updates if you have opted in to receive them.
  • To Ensure Security and Prevent Fraud: To protect our Site and customers from fraudulent transactions and other illegal activities.
  • To Comply with Legal Obligations: To meet our legal and regulatory requirements.

3. Sharing Your Personal Information

We may share your personal information with third parties for specific purposes:

  • Service Providers: We share your information with trusted third-party service providers who assist us in operating our business. These include:
    • Payment Processors: Such as Afterpay and Klarna, to securely process your payments.
    • Shipping Carriers: To deliver your orders (since Zynqoro LLC ships domestically only, within the US).
    • Website Hosting and E-commerce Platform: Our Site is built on WooCommerce, and they may have access to certain data to ensure the functionality of the Site.
    • Analytics Providers: Such as Google Analytics, to help us understand how our customers use the Site.
    • Marketing and Advertising Partners: To help us manage and execute our marketing campaigns.
  • Legal Compliance and Protection: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency). We may also disclose it to protect our rights, property, or safety, or the rights, property, or safety of others.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction.

We do not sell your personal information.

4. Your Rights and Choices

You have certain rights regarding your personal information:

  • Opt-Out of Marketing Communications: You can opt out of receiving promotional emails from us by following the unsubscribe instructions included in each email.
  • Access, Correction, and Deletion: You have the right to request access to the personal information we hold about you, to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us at support@zynqoro.com.
  • “Do Not Track” Signals: Our Site does not currently respond to “Do Not Track” signals, as there is no universal standard for how to interpret them.
  • US Privacy Rights: Depending on your state of residence, you may have additional rights regarding your personal data. We are committed to respecting these rights and encourage you to contact us if you have any questions or concerns about your privacy rights.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Site.

  • What are Cookies? Cookies are small text files stored on your device (computer, tablet, or mobile) when you visit a website. They allow the website to recognize your device and store some information about your preferences or past actions.
  • How We Use Cookies: We use cookies for:
    • Essential Functionality: To make our Site work, such as keeping you logged in or remembering items in your shopping cart.
    • Performance and Analytics: To understand how you use our Site and to improve its performance and features.
    • Personalization: To remember your preferences and provide a more personalized experience.
    • Advertising: To deliver relevant advertisements to you on our Site and across the internet.
  • Managing Cookies: Most web browsers allow you to control cookies through their settings. You can set your browser to refuse all cookies, to alert you when a cookie is being sent, or to delete cookies. Please note that if you disable cookies, some parts of our Site may not function properly.

6. Third-Party Links

Our Site may contain links to third-party websites that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of any third-party websites you visit.

7. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no internet transmission or electronic storage method is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When we no longer need to use your information for these purposes, we will either remove it from our systems or depersonalize it so that it can no longer be used to identify you.

9. Children’s Privacy

Our Site is not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently received personal information from a visitor under the age of 13, we will delete the information from our records.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post any changes on this page and update the “Effective Date” at the top of this policy. We encourage you to review this Privacy Policy periodically for any updates.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us:

Company Name: Zynqoro LLC Website: https://zynqoro.com/ Email: support@zynqoro.com Phone: 14017734073 Address: 1000 Medical Center Pkwy, Murfreesboro, TN 37129, United States Customer Service Hours: Monday-Friday 9AM-5PM EST